What MyCallDriver is and how the DaaS model works.
Submitting a driving request
- Set your pickup address. The app picks it up automatically if you allow location, or you can type it. Saved addresses (home, office, parents' house) make repeat bookings quicker.
- Describe what you need. Hourly assistance, full-day, airport drop or pickup, intercity outstation, or a multi-day trip. Each request structure is the same , the platform routes it to the right available drivers.
- Pick the date and time. Immediate or scheduled. Scheduled requests let drivers respond in advance.
- Review the indicative pricing. The platform shows an indicative fare as a guideline before submission. The actual fare is whatever the customer and the assigned driver agree before the trip begins.
- Submit. The platform distributes the request to drivers whose availability, service preferences, and operating area match.
Driver response and mutual agreement
Drivers in your area receive your request and respond based on their availability. The customer sees the profiles of responding drivers , including verification status and any displayed ratings , and chooses one. Once chosen, the customer and driver communicate directly through the platform to confirm pickup, route, schedule, expected hours, and any other service-related details. Both sides mutually agree before the trip begins.
This is not auto-assignment. The platform's role is to surface available drivers quickly and provide the communication channel; the agreement is between the customer and the driver. Either side can decline the engagement during the discussion if the terms do not work for them.
Indicative pricing as a guideline
The platform displays indicative pricing for common booking patterns to help both customer and driver have a starting reference for their discussion. The indicative number is computed from a per-day rate adjusted for the pickup and drop tier, the typical duration of a similar trip, and the vehicle type. Multi-day trips show the total for the expected number of days; same-day trips show the day rate.
What the indicative price includes
The platform's indicative fare is the driver's time-based service charge only. It does not include fuel, tolls, parking, food, or any overnight stay the driver may need on a multi-day trip. These are settled directly between the customer and the driver during or at the end of the trip, by mutual agreement.
What the customer and driver agree on
The final fare, how it will be paid, the handling of fuel and tolls (cash to the driver, reimbursed at end of trip, etc.), and any other practicalities are confirmed between the two of them before the trip begins. The platform provides the communication channel; it does not enforce a fixed price on either side.
During the trip
- The trip starts when the customer and driver are both ready at the agreed pickup point.
- Live tracking is available through the platform during the trip; it can be shared with a family member if the customer chooses.
- The in-app SOS button is available throughout , it connects to platform support and to local emergency services if needed.
- For multi-stop or extended trips, the customer and driver align on the way; if either party needs to extend or shorten the engagement, they discuss directly.
- The trip ends when both parties confirm completion. Any agreed adjustments to the fare (extra hours, an unplanned stop, a returned trip) are settled at that point.
After the trip , ratings and reviews
Both the customer and the driver can rate each other after the engagement and leave a short review. The platform aggregates the ratings into a visible score on each profile, which the next customer or driver uses to decide whether to engage.
This two-way rating system is part of how the platform supports trust between strangers. A driver with consistently low ratings or behavioural complaints may be removed from the platform; a customer who repeatedly mistreats drivers may not be served further.
Payment and records
The platform supports in-app payment methods (UPI, credit card, debit card, net banking) where the customer and driver have agreed to settle through the app. For payments settled outside the platform , cash for tolls, fuel, driver meals , the customer and driver align directly.
A trip record (timestamp, route summary, driver identity, agreed fare) is retained on the platform for incident reference and dispute facilitation. GST-compliant invoices are available on request where the agreed fare was processed through the platform.
Customer submits, drivers respond, mutual agreement. Indicative pricing, in-platform communication, two-way ratings. Final terms agreed between customer and driver.
Frequently asked questions
How does a driver get matched to my request?
The platform distributes your driving request to drivers whose availability, service preferences, and operating area match it. Interested drivers respond. You see their profiles , verification status, ratings, history , and pick one. You then communicate directly with the chosen driver to confirm the engagement.
Is the price shown on the platform a fixed price?
No, it's indicative pricing , a guideline. The actual fare is whatever you and the assigned driver agree before the trip begins. The platform's indicative number covers the driver's time-based service charge only; fuel, tolls, parking, and any food or lodging on a multi-day trip are settled between you and the driver directly.
Can I talk to the driver before confirming?
Yes. The platform provides in-platform communication so the customer and driver can discuss the pickup, route, schedule, expected hours, and any other details. Both sides should be aligned on the engagement before service begins.
What happens if I need the trip extended during the booking?
Speak with the driver during the trip and align on the extension and any adjustment to the fare. Confirm the change through the platform if needed for the record. Multi-stop or extended trips are common; the platform supports the discussion, the parties confirm the specifics.
How is payment handled?
Where the customer and driver have agreed to settle through the platform, in-app payment methods (UPI, credit card, debit card, net banking) are supported. For amounts agreed to be paid directly to the driver (tolls, fuel, driver meals on a multi-day trip), the parties handle that between themselves.
Are ratings two-way?
Yes. Both the customer and the driver can rate and review each other after an engagement. Ratings are visible on each profile and help future customers and drivers decide whether to engage. Patterns of low ratings or complaints can lead to removal from the platform.